Frequently Asked Questions
General
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Redemption bookings are currently available for rentals in Europe, Middle East, Africa, Canada, Australia & New Zealand. Please check by entering location and dates required on this site.
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7,500 Miles & More award miles.
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Yes, providing you make the reservation in their name. Remember that this person needs to meet the driver requirements (age, driver’s license, passport, credit card etc).
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Miles & More award miles can be used to pay towards all vehicles displayed on this site. This will vary based on pick-up country and location. Please check by entering location and dates required.
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No, you need to the book vehicle group that suits your needs.
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Yes. The system will show the fleet that is allowed for one-way rentals and will calculate the additional one-way fee to the rental. This can be paid with Miles & More award miles, providing there is sufficient award miles balance.
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The additional driver fee must be paid at the pick-up location with your credit card. The additional driver will also need to present a valid driving license during the pick-up.
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No, but you can select these items when booking your vehicle. Payment will take place at the counter at the time of pick up.
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On Miles & More redemption, rentals the vehicle must be picked-up from a Hertz location.
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On Miles & More redemption, rentals the pick-up must take place during our office opening hours.
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This varies between locations and vehicles. Quite often the minimum booking time is 2 hours before the pick-up time.
Making a reservation / modifying & cancelling
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Please check the Hertz site for the rental requirements, qualifications and policies.
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No, cancellations must be made through this site, if you need to change the reservation you will need to cancel the original reservation and rebook.
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Your Miles & More reward miles will be refunded providing you cancel on this site.
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In order to get your Miles & More award miles refunded you must cancel through this site. Cancellations must be made through this redemption website. If reservations are cancelled through another channel miles / points will not be refunded.
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There are no cancelations fees and you can cancel any time before the pick -up date.
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Because you have paid with award miles the reservation isn’t accessible on the main Hertz website.
Pick up & during the rental
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A valid driving license and credit card. If the pick-up is abroad a passport or ID is also required.
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The branch staff will see a voucher amount corresponding to the value of the award miles redeemed which will be deducted from the total due.
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This needs to be disclosed at the time of pick-up. Additional charges may apply and there may be restrictions. Please check the Hertz policy in the rental requirements and qualifications.
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No, if the rental is shorter than originally booked, Miles & More award miles will not get refunded.
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Not if you have already picked up the vehicle. If not, you can cancel the reservation and rebook on this site.
Errors
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Please send an email to: redemptionsupport@hertz.com